By placing education, support, and technology at the service of people, Dok2U PSP transforms relationships between patients, healthcare professionals, PSP teams, and pharmaceutical companies. Each interaction becomes an opportunity to learn, progress, and create lasting impact.
Dok2U PSP — Patients Support Program
Communicate differently. Support your patients more effectively
Dok2U PSP is a simple, intuitive, multi‑platform digital solution designed to optimize the management, performance, and educational reach of Patient Support Programs (PSPs).
It enables pharmaceutical companies, specialized PSP service providers, and healthcare professionals to communicate directly with patients through a personalized, inclusive, multilingual, and interactive educational approach.
The result: better understanding, improved treatment adherence, and greater patient autonomy—while reducing administrative burden and management delays for PSP teams.
With its adaptive and intuitive environment, Dok2U PSP reinvents how information is delivered, understood, and followed up between patients, caregivers, and healthcare professionals.
A platform designed to strengthen knowledge and human connections
The solution provides a clear view of learning progress and precise indicators of patient engagement and comprehension, enabling PSP managers to measure the real impact of programs and knowledge levels throughout the educational journey.
Through intelligent task automation (follow‑ups, reminders, notifications, reports), Dok2U PSP frees up PSP teams’ time, improves coordination among stakeholders, and increases overall program productivity. It maximizes program impact and helps build long‑term trust between manufacturers and their audiences.
What makes your Patient Support Programs more effective, more human, and more connected
Dok2U PSP focuses on
four key priorities to strengthen your PSPs
1 | Education and Training
Support patients and healthcare professionals by strengthening understanding, informed decision‑making, and patient autonomy through personalized programs and analytical progress tracking :
Disease understanding
Clear content to better understand and manage the condition.
Product mastery
Targeted training to optimize treatment use (instructions, side effects, interactions, administration).
Lifestyle support
Decision‑support tools for informed everyday choices.
Progress tracking
Advanced data analysis to measure learning outcomes and adjust the pathway.
2 | Adherence Support
Accompany patients and healthcare professionals with personalized, high‑performance programs :
Smart reminders
Personalized notifications to avoid missed treatments.
Optimized patient experience
Analytical monitoring to understand and improve the journey.
Targeted support
Strategies to strengthen engagement and adherence.
3 | Treatment Administration
Facilitate the therapeutic pathway with support adapted to each patient :
At home
Comfort and safety for easy treatment.
In clinic
Professional support for supervised care.
Self‑injection training
Autonomy and confidence to manage treatment safely.
4 | Digital Tools and Resources
Optimize engagement and learning through innovative digital solutions :
Mobile applications
Easy access to information and programs anywhere.
Web portals
Centralized resources for simplified follow‑up.
Tangible benefits for all PSP stakeholders and users
Benefits
Patients and Caregivers
Access to clear, validated, and personalized information that fosters autonomy, builds confidence, and supports learning throughout the program.
Immediate access to validated educational information
Inclusive and accessible experience
(multilingual content, audio reading, visual contrast, adaptive formats)
Personalized and optimized information
Interactive and evolving learning
(dynamic modules, quizzes, virtual information companion – optional)
Enhanced autonomy
Consistent and compassionate communication
Measurable impact
(progress tracking, comprehension evaluation, satisfaction measurement)
Benefits
Pharmaceutical Companies and PSP Service Providers
A reliable tool that facilitates the distribution of educational content on disease, treatments, medications, and product use—supporting patient education throughout the journey.
Benefits for pharmaceutical companies:
Up‑to‑date, compliant programs aligned with industry standards and codes of ethics
Measurable results
Optimized program performance
Improved patient experience
Benefits for PSP service providers:
Optimized program performance
Improved patient experience
Centralized follow‑up
Benefits
Healthcare Professionals
Confidence in delivering an up‑to‑date, high‑performance, compliant PSP focused on measurable outcomes—better understanding, increased engagement, improved adherence, and enriched patient experience.
Simplified educational content distribution
Reliable, centralized tool
Time savings and improved efficiency
Support for patient education
Optimized follow‑up and engagement
Strengthened continuity and care transitions
Information compliance and security
Benefits
Healthcare System
Reduced readmission rates, improved patient satisfaction and experience, and better clinical outcomes. Dok2U PSP also supports faster recovery and reduces complication risks.
Optimized continuity and transitions of care
Improved operational efficiency
Reduced readmission rates
Improved patient experience and satisfaction (PREMs)
Improved clinical outcomes (PROMs)
Measurable follow‑up and results
Support for patient education and autonomy
Compliance and security
Dok2U PSP places patients at the heart of the journey
Accessible and Personalized
With Dok2U PSP, patients access clear, validated information tailored to their specific needs, supporting autonomy and treatment understanding.
Distribute up‑to‑date, structured, multilingual, compliant educational content
Optimize understanding and engagement through interactive modules, quizzes, and a virtual information companion
Offer personalized, evolving learning adapted to each patient’s pace and knowledge level
Measure engagement and progress
Survey patient satisfaction
Build trust through consistent, compassionate communication
At the service of people
Engaging Journey
The Dok2U PSP Experience
A simple, four‑step interactive journey that transforms patient and caregiver learning into a personalized, connected experience aligned with care teams.
Turnkey integration into a PSP
Dok2U PSP integrates seamlessly into your patient support program without complexity or disruption.
Here are the steps:
Security
Simplify access, strengthen security, and align with enterprise standards
With Dok2u, your patients have access to clear, validated information tailored to their specific needs, promoting their autonomy and understanding of the treatment.
Single Sign‑On (SSO) with corporate credentials
Automatic account creation at first login
Centralized tracking of user activity
Protect your data, stay in control and connect your teams with confidence.
Security
Personal Data Protection
Dok2U PSP meets the highest standards for personal data protection and regulatory compliance.
Data encryption
Controlled access
Regulatory compliance
Privacy protection
With Dok2U PSP, you can confidently manage your patient support programs, offering a secure and privacy-respecting digital experience.
Use Case — 01
Patient Experience Surveys
Dok2U PSP automatically sends short satisfaction and experience surveys after key milestones in the patient journey – registration, initial treatment, and three-month follow-up. The results are centralized in an analytical dashboard, increasing the response rate.
Use Case — 02
Virtual Follow up
Thanks to Dok2U PSP's instant messaging consultations, nurses can support patients with injection training, adherence monitoring, and ongoing support.
Use Case — 03
Compliance monitoring
Patients receive automated reminders via Dok2U PSP for their treatment renewals and appointments, which promotes adherence.
Discover how Dok2U PSP can transform your patient support program.
Contact us today for a personalized demonstration and discover how our solution can simplify, secure and enrich your patients’ experience.
DOK2U PSP
Continuous Support
Dok2U PSP is a subscription‑based software solution that simplifies information and training management, making it more equitable, inclusive, and eco‑responsible—contributing to the health and well‑being of every user.
